These General Terms and Conditions (GTC) govern the legal relationship between the client (the Client) and Gstaad 3000 AG – The Glacier Hotel (the Hotel). For ease of reference, all services referred to herein shall be deemed to form part of a contract.
Only the Hotel’s terms and conditions in force at the time the contract is concluded shall apply. Any terms of the Client shall apply only if expressly agreed in writing.
Should any provision of these Terms and Conditions be invalid or unenforceable, the validity of the contract and the remaining provisions shall not be affected. Statutory law shall apply where necessary.
The registered office of the Hotel shall be the place of jurisdiction for any dispute arising out of or in connection with the contract.
Swiss law shall apply exclusively to all contracts, reservations and ancillary agreements. The place of performance and payment shall be the registered office of the Hotel.
Written confirmation includes confirmation by email.
The contracting parties are the Client and the Hotel.
A contract for rooms, seminar facilities, other spaces, services or goods is concluded upon the Client’s written or oral confirmation and the Hotel’s acceptance. Reservations made on the day of arrival are binding once accepted by the Hotel.
Any amendment shall only be valid if confirmed by the Hotel (in writing). Unilateral amendments by the Client are invalid without the Hotel’s consent. Any extension of stay or change of use requires the Hotel’s prior written or oral approval.
The services provided are those confirmed in the reservation. The Client has no entitlement to a specific room unless expressly agreed.
If no room is available despite a confirmed booking, the Hotel shall inform the Client in good time and offer equivalent accommodation in a comparable or higher-category hotel nearby. Any additional cost shall be borne by the Hotel. If the Client refuses such accommodation, any advance payment shall be refunded. No further claims shall arise provided the alternative is equivalent.
Unless otherwise agreed, rooms are available from 3.00 pm on the day of arrival until 12.00 noon on the day of departure.
Late departure is subject to availability and may incur additional charges. Unauthorised late departure may result in the Client’s belongings being removed and stored at the Hotel. No contractual right to extend the stay arises.
All prices are quoted in Swiss francs (CHF) and include statutory VAT. The Client shall pay the agreed price and any additional services used by the Client or accompanying persons.
The Hotel requires a valid credit card to guarantee any reservation. The card used for guarantee or prepayment must be presented on arrival. Proof of identity may be requested.
For non-refundable or non-cancellable rates, 100% of the total amount will be charged at the time of booking.
If payment or guarantee is not provided within the specified time, the Hotel may cancel the contract without notice. The final invoice is payable at check-out in CHF, in cash or by accepted credit card.
The Hotel may terminate the contract with immediate effect for objectively justified reasons, including but not limited to:advance payment has not been made or a guarantee has not been provided within the deadline set by the Hotel;
Failure to provide payment or guarantee;
force majeure;
misleading or false information;
risk to operations, safety or reputation;
insolvency of the Client;
unlawful purpose of stay.
While the Hotel endeavours to honour all confirmed reservations, it reserves the right, at its sole discretion, to reallocate or cancel a reservation in exceptional circumstances.
In such cases, the Hotel shall take all reasonable steps to offer alternative arrangements or assistance, to inform the affected guest or group in advance where possible, and to minimise inconvenience. By confirming a reservation, the Client acknowledges and accepts this policy.
The Hotel’s website may contain technical, typographical or other errors, including inaccuracies relating to rates, charges or availability. The Hotel accepts no liability for such errors or omissions.
The Hotel reserves the right not to honour reservations affected by manifest errors. It may amend, correct, cancel or improve any information or reservation based on such errors at any time, including after confirmation.
Where a reservation is cancelled by the Hotel for the reasons set out above, no compensation shall be payable. In principle, payment for the reserved services shall remain due, subject to mandatory provisions of law.
a) Cancellation
Any cancellation requires the Hotel’s prior written consent. Failing such consent, the agreed price remains payable, even if the Client does not use the contracted services. In the event of a no-show, the full stay will be charged.
The effective date for calculating cancellation charges is the date on which the Hotel receives the cancellation notice. This applies to both letters and emails.
If the Client cancels without approval, shortens the stay, or withdraws from specific services, cancellation charges shall apply in accordance with the booking confirmation. The amount will depend on the dates booked and any applicable promotion or package.
By providing a credit card as a guarantee, the Client authorises The Glacier Hotel to charge any applicable cancellation or no-show fees in line with the cancellation policy in force at the time of booking. The card will only be charged where cancellation occurs outside the free cancellation period or in the event of non-arrival.
Clients are advised to notify their travel insurance provider in the event of cancellation or early departure.
b) Mitigation of Loss
In the case of cancellations by individuals or groups due to force majeure (such as serious illness or accident), the Hotel will use reasonable efforts to reallocate the unused services.
If the Hotel is able to resell the cancelled services within the agreed period, the cancellation charge payable by the Client shall be reduced by the amount received from the third party.
c) Prevention of Access
If the Client is prevented from arriving on time due to force majeure (including but not limited to flooding, avalanche or earthquake), the Client shall not be required to pay for the days lost, provided that proof of impossibility is supplied.
The obligation to pay shall resume once access becomes possible.
If the Client departs earlier than agreed, the Hotel is entitled to charge 100% of the total value of the reserved services. The Hotel will make reasonable efforts to reallocate unused services.
Rooms are reserved exclusively for registered guests. Subletting or use by additional persons requires the Hotel’s prior written consent.
The Client is entitled to normal use of the room and Hotel facilities in accordance with Hotel regulations and guest instructions.
Room keys remain the property of the Hotel and allow 24-hour access. Loss must be reported immediately. A charge of CHF 120 applies for replacement.
Internet access details are provided at reception. Access is free of charge. The Client is responsible for proper use of login details and for any unlawful or abusive use.
All indoor public areas are non-smoking in accordance with applicable law. Smoking is permitted outside, on the terrace and on private balconies.
Garage parking spaces may be reserved in advance for an additional charge. Electric vehicle charging spaces are available on request.
The Client has no automatic right to extend the stay.
If departure is prevented by unforeseeable exceptional circumstances or force majeure (including heavy snowfall or flooding), the contract shall automatically continue under the same terms for the period during which departure is impossible.
All food and beverages must be purchased exclusively from the Hotel. Consumption of outside food or drink in public areas is strictly prohibited, except for baby food.
In exceptional cases and by prior written agreement, corkage or service charges may apply.
All personal belongings, exhibits or other items brought onto the Hotel premises are at the Client’s own risk. The Hotel assumes no duty of custody or supervision.
The Hotel shall not be liable for loss, theft or damage unless caused by intent or gross negligence. The Client is responsible for arranging appropriate insurance.
a) Liability of the Hotel
The Hotel shall only be liable for damage caused intentionally or by gross negligence, subject to mandatory statutory provisions.
If defects or malfunctions occur, the Client must notify the Hotel immediately. Failure to do so may result in loss of any right to a price reduction.
The Hotel is not liable for items brought by guests. It is not liable for services where it acts solely as an intermediary. The Hotel accepts no liability for theft or damage to equipment brought by third parties.
b) Liability of the Client
The Client is liable for all damage or loss caused by the Client, accompanying persons or event participants.
The Client is responsible for proper use and return of all technical equipment provided by the Hotel or arranged through third parties. The Client shall bear the cost of any resulting damage or loss.
The Client is also liable for services or expenses incurred by the Hotel on the Client’s behalf with third parties.
c) Third-Party Bookings
Where a third party makes a reservation on behalf of the Client, that party shall be jointly and severally liable for all contractual obligations. The booking party must ensure that the Client receives all relevant booking information, including these Terms and Conditions.
Pets are permitted only with prior approval and subject to a nightly fee. The Client must ensure that the animal is properly supervised at all times.
Lost property will be returned where ownership can be clearly established and the Hotel has the necessary contact details. Shipping costs and risk are borne by the Client.
If ownership cannot be determined, items will be transferred to the competent lost property office after twelve months.
Where the Hotel arranges services it does not provide directly, it acts solely as intermediary. Statutory limitation periods apply.
Any claim for damages by the Client shall be subject to an absolute limitation period of six months from arrival, where legally permissible.
Any media publication referring to events at the Hotel requires the Hotel’s prior written consent.
Defamatory or damaging statements published on review platforms which can be proven false may be reported to the competent authorities. The Hotel reserves the right to claim damages and compensation.
The Hotel accepts cash, TWINT, Maestro, Postcard, Visa, V Pay, Mastercard/Eurocard, American Express and Diners Club. Personal cheques are not accepted.
Bank transfers prior to arrival may be made to:
Account / IBAN: CH05 00767 000A 5590 7288
BIC/SWIFT: BCVLCH2LXXX
Beneficiary: Gstaad 3000 AG – The Glacier Hotel
Route du Pillon 253
CH – 1865 Les Diablerets
Credit card data is processed confidentially.
In the event of cancellation or no-show, applicable charges may be debited in accordance with the cancellation policy. By accepting the booking confirmation, the Client authorises the Hotel to charge the indicated credit card.
Prices published on the Hotel’s website are competitive.
If the Client finds the same accommodation under identical booking conditions (excluding promotions) at a lower price online at the time of booking, the Hotel will match that price.
Currency conversion tools are provided for information only and are not binding. Prices are subject to change.
Gstaad 3000 AG complies with the EU General Data Protection Regulation (GDPR) and applicable data protection law.
The Client may object at any time to the processing of personal data, including for marketing purposes.
The courts of the Canton of Vaud shall have exclusive jurisdiction. Swiss law shall apply exclusively.
Les Diablerets, February 2026
